Hello, I'm writing this to you in regards of one of your customer service representatives named Snow.
Snow was very courteous right off the bat and greeted me warmly. I was looking for a very specific helmet that is now no longer made. He looked through your inventory. Then he want a step further and he tried to get to the manufacturer specifically to see if it could be shipped direct from them. I was set on this helmet and never once did he attempt to persuade me into purchasing something else that I did not want. For this reason alone when ever I have any need for goods that you carry I will shop here first.
Great customer service,
Now that's top-shelf, world class customer service. Wow!
Didn't know it was to be drop-shipped from Bell. That's great too.
Thank you for your prompt and excellent help, Colton.
Received yesterday, fits great and is just what I was hoping for. If our NYS weather ever gets out of the 30's I'll be getting into the wind with it, or if the itch gets to bad I'll throw on the really cold weather gear and take it as it is.
THANK YOU for the clear shield. I really appreciate that.
This is my second helmet from Helmet City and if I ever need another you will be my first stop. You can also be assured I'll be spreading the word about your products to the 3 clubs I ride with.
I ordered a bell k1 sport helmet with the circuit graphics recently. Unfortunately I checked several different companies and everyone was out of stock, I decided to order from you because your customer representative promised me the earliest delivery date. Other companies told me mid April and your sales associate told me after checking to see if your sister companies had any available she could have it sent to me straight from BELL on April second. Well I received it on April second so to you I say thank you for your hard work to keeping your customers and suppliers happy. I wish I could remember your sales associate name though to thank her personally.
I sure do enjoy dealing with helmet city!
Have a good day.
To Helmet City:
I received my helmet two days after my order and it was in excellent condition. It also fits great. Thanks.
Thank you Snow for your kind support.
Your company come highly recommended. Even though its my first purchase from you.
Thanks for everything.
I cannot say enough about your employee's from the young lady who answered the phone to a fella called Calton. My issue was handled superbly and by the end of the day I received a call telling me exactly what I wanted to hear.
I think that corporate America could learn by your example instead of bullsh***ing and making excuses...
Thank you Megan.
I also got your automated notification. You folks are so great, it's a pleasure to buy from you. I clicked on the option to write a review of your company and will happily provide glowing reviews, you do a great job.
Thank you for the good service. I'll be ordering from you again due to this.
Have a nice weekend.
Dear Helmet City,
Thank you for your excellent service - I received this order less than 24 hours after you shipped it and everything looks great!
I wanted to take a minute to say Thank You for working with me on my Helmet purchase, and to let you know that the XXL fits great and I look forward to working with Helmet City in the future. I will spread the word about your store and how your company was very willing to work with me in getting me the right fit in a helmet, and how I learned that Shoei helmets tend to run a bit small.
I received the helmet in like 2 days just in time for my grandsons birthday party and he absolutely loved it. Thanks, Kyle I will definitely buy from you guys again in the near future.
I can not express the way I feel about your company. I am so impressed. I'll say it again, I am so impressed about the fast service, the customer service is just outstanding. The communication is awesome. I felt I did not have to worry about absolutely nothing. The return phones calls from you, I really did not expect it not to be so great. If every business was like yours I'm pretty sure they would have more business and happier customers.
When I receive this black x-large jacket, I am praying that it will fit. I love the style so much.
In the future, I plan to order a motorcycle helmet from you.
Please accept this email as my satisfaction on placing an order and receiving my HJC helmet exactly as you committed.
Pleasantly UPS delivered the helmet before lunch!
Thanks again and I will recommend Helmet city to others.
That is great news thanks again for the awesome customer support!
Will give great review, did in fact buy a 2nd helmet from you guys, your service makes it perfect, I'll never buy a helmet anywhere else.
Thank you so much. Your customer service is awesome. We will continue to buy our helmets from you and recommend you to all our friends.
Sandy M. 09/03/2013
Great thank you very much I'm very pleased with your services.
Your welcome. By far the easiest web-site & the most informative for motorcycle gear / parts I have ever used.
I will be telling friends about you and your company and definitely be ordering again from Helmet City!
I recently ordered an Impact Charger from Kyle at Helmet City. Shipping was lightning fast and communication and customer support was top notch. The helmet itself is awesome as well. Instead of shopping for helmets all over the place, save some time and order from the best!
UMI Performance, Inc.
Just wanted to say thank you for what you did for me regarding the Neotec. It arrived the following afternoon, as promised. I got back yesterday & I've just been out for a ride with it - it's whisper quiet, even up to 90mph!
Dear Kyle and Linnea,
Thank you so much for all your Help and great customer service. The replacement Helmet sent is perfect ! You guys were great to deal with.
Thanks again. Will be ordering from you in the future.
Dear helmet city,
This is John W. I would like to personally thank you. Thank you for checking on the order since the addresses were different. From the shipping and billing address. Also the order was correct. I also got the order the day before it was supposed to arrive. Very nice work from all of your people. I have already recommended your company to other friends for there future purchases. I also will be a returning customer.
The XXL Shoei Neotec fits like a glove. full contact and no wiggle. Eyeglasses are easy on and off. much better vertical and peripheral vision and all mechanisms work very smoothly. Very quiet and with the sun shield down I can see under it to my Gps for a much better view. Very happy.
Thanks for sharing your expertise!
I received the large helmet yesterday and it fits perfectly. Thank you for your assistance and efforts in this matter. I will certainly recommend your business to others in the future.
First I would like to thank you very much for the excellent customer service that you provided me. It made things very painless and easy.
Secondly the helmet was delivered today and your recommendation of the HJC as a replacement for the Bell Arrow turned out very well.
I really appreciate the service. Thank you.
Thank you Linnea! Found my original info once I sorted thru my email pile! Your communication has been fabulous! Thanks for your help this evening.
I received this order in < 24 hours !! Even better than expected. The rain pants fit great.
Thanks for the great service.
Thank you very much for the excellent customer service. I will be purchasing from you in the future.
That's fantastic service! Thank you very much.
I loved the helmet thank you for asking. The fit is great, it looks even cooler in person than it does on line and it arrived in time for my trip down to Deals Gap. I appreciate the update on the shield and I look forward to getting that on the helmet too!
Thanks a lot for such a great service you are really good!!
Thank you very much excellent shipping and great product, will definitely buy again for my girl friend from you guys.
I received my beautiful new helmet from HelmetCity at the best price and it arrived at my door in less than 24 hours after placing the order. OUTSTANDING! Thank you HelmetCity! I will be back shopping at your website.
Ron Tucson, AZ
Received the beautiful Arai helmet today, heading to Daytona tomorrow. A great price, a great helmet, great customer service... I'll buy from Helmet City again.
just wanted to thank you all at helment city for updating my on the helment i purchased you guys are very pro at what you you do and i will be back to your store soon.
The helmet arrived and it looks great and fits well!
Thanks for your outstanding customer service.
Thank you Kyle- it arrived with you today. We're very happy with your products and service- and appreciate your attention. Thanks again.
Kyle. I must tell you I am impressed. I made my order for a new Bell Vortex helmet on line with you yesterday. I have to admit, I chose Helmet City based on availability of the helmet I wanted. I started with Bell helmets, and went down the line until I found a site with my choice in stock. Even though you didn't have my specific choice on hand, you could give me an anticipated ship day. On line, in real time. I ordered it last night, and went to sleep comfortable knowing I would have a new helmet by spring. What really impressed me was the follow up call this afternoon. Thank you for checking on the urgency of my request. I won't be needing a helmet until snow is done, but it felt good to know there is a human being following up on my order. More impressive yet, was to read that you are the company co-founder. It gave me a real sense of security. Thank you.
Egg Harbor, Wi.
In the great white north.
Hello, I got the jacket today..it`s great..thank you.
Hey, thanks for the quick shipment. Helmet arrived already, looks good and fits too.
Package arrived on Time and well, thanks soon much for the stellar performance. I've steady recommended you to others.
That's amazing! First accessory I've ordered that shipped when promised. I will be ordering again.
Thank you for all of your help. Your vast knowledge helped us pick the right helmets and get them quickly for this weekend. PS. My wife and I wore them and played with the chatterbox intercom feature in our house for 30 minutes. Absolutely awesome!! Thanks again.
Thanks for the help,it sounds like you guys are service oriented.
This is the best customer service I have seen in a long time! I will not forget it.
I have received my order of the Nolan motorcycle helmet and sissy bar bag today and I must say that I am very pleased with your fast service. The merchandise arrived well packed and in good condition. I am also very happy with the quality of my purchase, It exceeded my expectations. The last thing that I want to mention is that you guys were true to your add about free delivery. All in all I will for sure be a repeat customer. Thank you for the great service.
I got it. Thanks for the great service. Love the helmet! I'll be sure to recommend you.
I hope you holidays were good.
Just wanted to follow up with you on the boots... They fit my fiancee' great and he is very happy with them.
Thanks again for all your help!
It is my first time ordering from you guys and have been very impressed with your service. Excited to get the helmet!
Thank you so much for the fast delivery! Its my second order with this company and both have been fantastic!
Thank you for returning my email. Yes they were delivered today.
I must say, I am very impressed with the customer service I have received from you. It has exceeded my expectations.
I will let you know either way how the boots fit after my fiancée opens them and tries them on.
Again, Thank you kindly!
Kyle - I received the Shoei helmet yesterday - it's great - thank you again for your customer service - I won't hesitate to purchase from ya'll in the future or tell others about my experience - your response was fantastic.
Thank you so much for your help today. Your customer service is exceptional and I will be ordering from you guys in the future. We have a large group of riders here in Santa Barbara and I will be highly recommending helmetcity.com to all my friends!
Thank you again for all your help!
I just got the helmet. Wow! In less than 24 hours!
Thanks for the great service. It's going to be a great weekend on my bike.
I received the helmet yesterday and it's awesome!! I'm totally impressed with my purchase from your company - thank you so much!!
The helmet arrived today and I love it! Fits perfect. Thank you very much for all of your efforts and great customer service. You really made this customer very happy and I will be buying again from you soon.
My helmets arrived today instead of tomorrow. So now we can break them in before the ride Saturday. Condition was perfect. I can’t say enough about your service. I was even called to verify the order which I really appreciated. I’ll pass your name along to all my friends that ride.
Feel free to use me as a reference.
Just wanted to say thanks for the good service. Got the helmet 10AM the next day and it arrived as expected. Thanks a lot!
Thanks Kyle. I am sold on your great service!
Your company is top-notch! I have never seen any on-line business that strives to get the customer what they ordered as quickly as you do -- you have also never screwed up one of my orders -- keep up the good work!
Received order yesterday, thanks for such fast shipment!!!
This is a great website, so easy to navigate and shop......great job!!
Excellent service…we just got it and it’s fantastic. Thanks so much!
The helmet arrived 4 min. ago and fits perfectly!! Thank you so much!!!!!!
You know, I checked online for helmet companies and chose your company because of the sizing chart. I measured several times before placing the order. I could not be more happy and am eager to pass on your company's name to others who may need a helmet.
I can't thank you enough for your service.
I got my pants today and they fit perfectly. They are great. Please tell Linnea thanks for working with me, and securing these pants. Most places are sold out of them, and I am very pleased that you guys came through for me and got them.
Thank You....i order all my Helmets from you guys....this is my 2nd one this year...love the service and i never have a problem with the quality...
You guys Rock !!!
Enjoy your day
Kyle at Helmet City went MORE than out of his way to provide the best customer service I have ever experienced from an online retailer. It is a pleasure to do business with, and to highly recommend, a company that truly puts the customer first. Thanks again Kyle and Helmet City for an exceptional transaction. I tell every rider I talk to about my very positive experience and to check you out BEFORE making any accessory purchase!
Thanks Kyle – Your prices are great and you have an awesome selection~
Thank you. You went over and above! Unexpectedly calling me to notify me my original order was unavailable, offering me a free upgrade, and finding another option immediately. Customer service excellence......Kyle! It is my first helmet!
Helmet was received today and looks great. thank you for offering a good product.
The Arai Helmet arrived today as you stated; I like it's features; and it fits well. Thanks for the excellent customer service.
Kyle just received helmet. Wow really light weight fits great and looks good as well. Great value. Thank you.
Just wanted to thank you for your awesome customer service. We received the correct size helmet & shield and they fit great.
Very pleased with everything.
Helmet City Team,
I really appreciate you along with your hard work and dedication to keeping your customers informed and comfortable. It has been a joy becoming a Helmet City online customer. A blessed and wonderful day to you all!
Just wanted to say thanks. The helmets fit great and the headsets fit perfectly.
I just received my purchase from you, HJC CL-Y helmet and dark smoke shield, invoice 540803. Everything looks good, fast and professional, thanks I will continue buying motorcycle stuff from you.
Thanks for your quick delivery of my Scorpion EXO-900 Transformer helmet. You all do good work and I wouldn't hesitate recommending you.
Thanks for the great service!
Just wanted to say thanks for great online shopping experience. MY girlfriend got her helmet on Friday, I will do business with you again.
Dear Facebook friends!!!!!.......Dear Helmet City and HJC.....I am able to write this letter because the helmet made by HJC and sold to me by Helmet City saved my life. My motorcycle was totaled!!! I live in the Philippines and it is hard to get a good helmet. Thank you HJC and Helmet City. Ps. I am in in need of a new helmet.
Helmet is awesome! Very happy with it.
I have already recommended you guys to two rider friends. One is already interested in getting a dual-sport helmet from your site.
I am sure it will spread.
Thank you for the great service.
I would like to thank you for the customer service I received. The phone call about the availability of my order due to its color was very helpful, and much more effective and personal than and email!
Thank you Very much,
I just wanted to express my appreciation to you and your staff for your excellent customer service with my recent order. I can't believe how quickly you responded and were able to get my helmet here - even having to deal with the factory. You guys must be one of the best kept secrets out there and I wish you all the best and continued success with your business. I race in the NHRA and I appreciate your care with my order. Thank you again so very much!!
Good morning Kyle,
I received the Bell Star helmet Saturday afternoon and it is fantastic! Fits great and looks awesome!
Thanks for all your help and top rate service!
Hey there, just wanted to say thanks for a painless ordering experience! I ride horses, boy friend rides a bike...I never thought I would see the day I would actually buy a motorcycle helmet so I can ride with him. I can't wait for my helmet to arrive so I can go out on the bike! Who knows, I'll probably love the experience and want a bike of my own one day (not any day soon though haha!) I'll definitely use you guys for the rest of my motorcycling needs!
Just a few words to tell you I have just received my jacket today. I'm impressed with your service and will be bragging about your internet site to whomever is willing to listen to me for a minute.
Keep up the good work, I'm keeping you with my favorites in case I need something else.
A very satisfied customer,
Thank you for handling my order in a timely fashion and clearing up the confusion. Your kindness an excellent customer service will keep me shopping at Helmet City. Once again, thank you.
I own a chain of retail supplement shops in the chicagoland area and have recently purchased a 2010 Dodge Viper that I race at my local track..Joliet Autobahn Country Club. I bought a Bell RS-1 helmet (I do car & motorcycle tracking) that was the wrong size (Large) when I needed a Large they easily sent a call tag for the initial helmet and reissued an XL helmet at no charge...NOT EVEN SHIPPING! Folks I own one of the largest supplement retail establishments in the U.S. and we can't offer this level of customer support! So I highly recommend Helmet City and more over I appreciate their sponsorship of Viperclub.org If Helmet City allows me I would even be honored to do a youtube testimonial on their customer service!
Wow!!! I live in the Philippines!! Bought a lot of helmets from Helmet City. All HJC helmets fit true to size. Fast service and a team of expert's that make the customer a winner!!
Sales are great but, the service is even better! I am so far away. I can't afford to deal with anyone else!! If they gave me the helmet I couldn't be happier!!
Thanks so much,
Thank you very much Kyle. This is amazing customer service, and a sure way to gain a customer for life.
Kyle, Thank You for such amazing customer service. I have received my new helmet and it is in perfect condition. I'm very impressed and have let my riding friends know of the level of service I have received. My friend Andrew will be contacting you to purchase a new helmet soon.
Once again, Thanks.
Just got an email that it shipped. I can't believe how fast you guys are! Really awesome service.
Thanks a ton! I'm recommending you to everyone I know.
I wanted to take a moment to let you know that doing business with your company has been a wonderful experience! I purchased an RF-1100 from you and had to return it only because it was a bit too tight. In exchange I bought, again from Helmet City, the Neotec which I just got in. A few days Early in fact!
Lisa or Liana, I can't remember her exact name and for that I apologize, was kind enough to carry out the exchange at you Oakland location and take the order for the Neotec. She informed me that it would ship only after 4/20. But, like I said, I just got it. Have not had a chance to try it on though but I can't wait!
Once again, thanks for a great shopping experience. I can only wish all shopping experiences were this good!
A Helmet City customer for life!
I just wanted to let you know that I've ordered 3 helmets from you over the last 6 months and I've been nothing but impressed by your selection, price and spead of service. Thank you for several jobs well done!!!
Kyle-THIS is how you do business!! Just received my Arai helmet as ordered-no delay-no BS-it is a pleasure to do business with someone that is on their game!! Wish everyone followed your lead-world would run much smoother-thanks again. If I want it and you have it-my business is yours from now on –will refer everyone I know from here in Texas.
Yes Thank you I see they went out as 2 packages.. Awesome service. Racing sanctioning body requires us to have 2010 Snell approval so a new helmet will be in order prior to racing this year. I know where I'll be shopping.
Just want to thank you for everything. Received order and here is infos that might help you with future Canadian customers:
No duty on helmet. I was charged the GST (5%), Provincial sale tax (9.5%) and a flat rate of $8.50 for Handling fee. It is a good deal for Canadians to buy from Helmet City.
Kyle, thanks to you and everyone at HC for the way this entire transaction was handled. The service you guys provide never ceases to amaze me. I will never buy a helmet anywhere else. There can be no reason why I should!
Linnea, I got the XL helmet yesterday...thanks. It fits well, and I am happy with it. I have also referred several others to you. Thanks for you kindness, help, and prompt response.
Thank you so much for the ultra fast shipping as I ordered late yesterday and received it at 10:30 this morning. I have never experience such great service from any business I have ever done business with in the past. You people are absolutely amazing. Its like having all my product needs next door to me. Thanks a again for the great customer service.
Sincerely, Your customer forever,
We just wanted you to know that the gloves arrived today and fit perfectly! Thank you for your great service!
We look forward to ordering from Helmet City in the future for our motorcycle and snowmobile attire.
Karl & Diane D.
Thanks so much. This was my first purchase from helmet city and I've been very pleased with the service and the products. I guess my husband has a funny shaped head, because we measured it a few times and according the the chart he should be a large.
I got the helmet here in Santo Domingo a couple of hours ago. It was in Miami yesterday as you said it would. I honestly thank your for your help and I can say Helmet City will be my number 1 option from now on. Indeed either tonight or tomorrow I will be ordering a Dark Smoke shield and maybe a pair of gloves too.
PS. You got Helmet City a 5 star review!
I just wanted to say I got the helmet. Very happy with how well kept the package was during transit and the short time it took to get here. Would defiantly deal with you again!
Dear Helmet City, I just wanted to thank you for your excellent customer service and awesome selection of products. Thanks to helmet city I was able to find the exact helmet I wanted in the exact colorway I wanted. On top of that the Helmet City price was cheaper than everywhere else I looked, I got free 2 day shipping, and my helmet shipped out same business day. Thanks again and keep up the great work!
Hey Kyle Just a quick note to say the helmet arrived in great shape. Got to say that I think I got a good deal considering your shipping costs.
Wow but thank you foryour service. I will defintely be telling all about your store and prices are the best around, and hope to pay forward your exceptional honor.
You guys are AWESOME!!! My husband was SO happy when his jacket arrived Christmas Eve. He was smiling ear to ear like a little kid.
Kelly, you're the best. We will make all of our bike accessories from you thanks to Kelly's excellent customer service. She went well out of her way to make his day.
Thank you for this extra service. It's a pleasure to find a company that cares about customer service.
Thank you Kyle. You now have a customer for life. I will tell my family and friends what a great company you guy's are to do business with. br>
Thank you for your fast and professional service!
Thank you again for all your help! I appreciate it very much. Fewer and fewer retailers nowadays have any idea about customer service and what it means to put the customer first. I'm glad there are still some who know the significance of customer satisfaction and all the business it brings in. I will write rave reviews online and tell everyone I can that Helmet City is a great retailer to do business with.
Thank you again.
Hi the helmet arrived today. Thanks for the great service and product.
I just placed an order for an HJC CL-16 Hellion helmet and would like to acknowledge the superior customer service provided to me by Kyle. He was both very helpful and knowledgeable. I look forward to doing business with you again.
Thanks again Kyle.
Just a little note to say thank you. I got my charger. That in itself may not be a big deal to some people but you handled yourself not in just an efficient manner but as a person that cares about doing the job right and you care about others which comes across.
Thank you. Your customer service is excellent. I will need a second helmet very soon and I will certainly order it from you!
I just want to thank Helmet City for its amazing customer service. I very recently placed an order for an Icon Contra Textile Jacket in Medium and in the color Red. I was immediately contacted by a staff member from your company...I wish I could remember his name, but I cannot. He was honest and told me that my item was actually not in stock and did absolutely everything in his power to still get me a great motorcycle jacket and provide the best possible customer service. I was amazed at how deep his desire was to rectify the mistake. I received an even better jacket than I had paid for thanks to him and I received it in only 2 days considering that it was at the end of the week. I am unbelievably appreciative for this "out-of-this-world" customer service and thanks to it, I will find myself searching for my motorcycle needs from your company FIRST before I even think to look anywhere else. If this excellent customer service is apart of your company's everyday selling technique, then your company will surely thrive in this most difficult economy. Know that you have my and my family's vote! Thanks again Helmet City and God Bless you for saving my young, female hide everytime I am on my crotch rocket zipping through traffic! I will think of you when I sport my awesome Icon ARC jacket!!
I ordered a medium helmet for my wife, subsequently found she had a "large" head. You sent me a fedex shipper, and about a week later I received the large helmet. Very pleased with the helmet, and your customer service in correcting my error. My next helemt will be purchased from Helmet City.
Awesome, thank you all so much! Your site ordering process and customer service are amazing, I'll definitely be back for more
Dear Helmet City,
I am a new patron of your company and I am extremely impressed with your store. I ordered a First Gear motorcycle jacket 3 days ago, received it today from across the country, and am perfectly happy with the fit and design. Everything was just as advertised. The jacket was clearance and there was still no delivery charge and it was a speedy delivery. I am so impressed that this testimonial should be press-released!!! Other websites charge more and then add on delivery charges. I am only shopping at Helmet City for all my bike needs from now on.
Larry,a satisfied customer from Brooklyn, NY
The fastest service and shipping anywhere. Very pleasant and knowlegable personel. Excellent products. I don't think anyone can find a better organization to do business with.
I received the two jackets (Coaster II and RCX) I ordered. They look and fit fine. I'd like to thank you and Kyle for being patient and helping me out with this. The leather Tourmaster XXXL fits the same as the Textile Cortech XXL (If that helps any). Only difference I felt was the XXXL has slightly longer sleeves. I know people will always let you know when they are not happy with you, but I wanted to let you know that I am very pleased with your service and will be a return customer.
Thanks very much, you guys are fast ! I appreciate the great service
Helmet has arrived, one day after shipping, perfect condition, GREAT deal.
Just wanted to send my thanks for a great shopping experience. My new helmet arrived and was pleased at the efficiency of the service. Since the helmet I requested was on backorder, Kyle graciously upgraded my helmet. I cannot thank you all for the great customer service I received. Plan on doing business with you all again.
I recently purchased two of these helmet's, and I got to say the service was great!! You Guys are definitely the place to go for helmets and other items. Keep up the good work.
I recieved my order for a Tour Master jacket and pants yesterday. It is exactly what I was hoping for. I wanted to say Linnea, I talked to her on the phone and was very helpful and friendly. Good customer service seems to be a lost art in so many other places. You will see me as a customer again. thanks for your help and good service.
Just want to thank you for the prompt and courteous service I got from 1 of your employees over the phone today. I spoke with Kyle about purchasing a couple of snowmobile helmet shields and he was very nice and prompt. A definite asset to your organization.
Hello Helmet City,
I just want to send a note of appreciation on how Lionea handled my warranty claim for my tourmaster heated gear.
The true test of a company is not just low prices, free 2-day shipping, but how they take care of you after the sale.
I had a problem with my tourmaster gear two years after the purchase and needed it for a snowmobile trip I was going on. Even though she did not have to, Lionea shipped the replacements out the same day.
I will continue to buy from your company and continue to pass your name along to my friends and clients.
Thank you very much for all your wonderful help! I will recommend Helmet city to everyone I know!!
Just to let you know that I received my new helmet today (12-30-10). Amazing, since I only ordered it yesterday afternoon. This is the 4th or 5th helmet I've ordered from you, and the service, price and product are always great. The new helmet fits perfectly and is beautiful. Thanks again.
The helmet arrived in two days from Green Bay! Thank you for your excellent service and follow through with our exchange. The new size fits perfectly.
Wow! I ordered my Shoei Mulitech yesterday with free two-day shipping, but it actually arrived in one day!
Thanks for the great customer service! I will recommend Helmet City to all of my fellow motorcycle riders.
Wanted to thank you for calling me Friday about my overnight shipment. I received it as promised. Ill be sure and tell others what great service you provide.
Rising Sun, MD
I was pleasantly surprised when my door bell rang at 8:30am this morning and it was my new helmet being delivered! I would like to thank you and everyone at Helmet City for the EXCELLENT service I have received regarding the purchase of my Shoei RJ Plantinum - LE helmet!!! I can't believe that I ordered the helmet and received it all in less than 24 hours! I have never received this kind of service from any company! If you need an endorsement statement from me, I would be more than happy to write an endorsement letter for your company!
Thank you again for your EXCELLENT service!!!
A VERY HAPPY CUSTOMER!!!
I would like to thank you for your help with the back order issue. I am very pleased with your professionalism in dealing with clients. I will make a note of this and be sure to recommend your website. The helmet was in great shape. Great doing business with you.
Thank you for your great service. The helmet is just perfect!!
I just wanted to say your customer service is extraordinary. I was so impressed, I shared my experiences with several BMW motorcycle websites I am a proud member of. Any helmet or helmet related accessory I need will always be purchased through you.
I just wanted to say thank you and let you know how phenomenal I feel your service was. I can hardly believe I ordered this yesterday and it is already out for delivery today. I am giving this as a gift and feared I would be unable to give it on time. Great value for not having to pay shipping and handling or tax.
Thank you again!
Thanks for your excellent service!
I got my helmet & my coat both in the same day. It was very quick & the products are great, love them!!
Thanks for being so easy to work with. Please let your bosses know that I am a very pleased customer & I'll be buying from you again.
Just wanted to let you know I just received my helmet. Great looking and very good price. I appreciate the response as well. I well be back for more.
Thank You Helmet City folks, You're service is the best!!
I do a ton of things via shipping from companies on the internet, and you wonderful people at Helmet City have amazed me with both the shipping time and the quality of the products I received... keep it up...
FOREVER CUSTOMER AND FRIEND,
The Arai RX-Q helmet arrived as promised. Great fit and super quiet.
I recieved my order today, all is in order, appears Canada Post forgot to tell me it had arrived, US postal service did a good job.
Noted with a thank you. This is my first experience with helmet city but the customer service and feedback has been outstanding.
Hey, I am not sure how to leave a testimonial on y'all's website, so hopefully this will work. I ordered a helmet a couple weeks ago and received it not too long afterwards. However, it was a size too small. I called and talked to Kelly as well as some other people. The customer service of Helmet City is outstanding and I would highly recommend this company to everyone! They will work with whatever problems you have and fix them. If I ever need to buy anything else for ridin', I will most definitely be ordering from these wonderful people at Helmet City. Thank you very much and Semper Fi.
Fort Wayne, IN
Thank you for the prompt service!! I received my 2XL Scorpion helmet today. I especially want to thank Kelly the customer service rep I talked to on the phone "Very Professional" she was great. This helmet fits like a dream, I will definitely be doing more business with you in the future!!
Received 4-12-10 in perfect condition. Fits well thanks to you're size chart! Thank you so much. I will recommend you're web site to all my friends who ride. Thanks again!!!
I got it Saturday, excellent delivery time!!!! Love the helmet, perfect fit. Thanks for the advice.
Wow, I got the helmet today already (thursday)... overnight free shipping! You guys are awesome thank you so much!!
Hey kelly I just got my helment order from you. I am very pleased and happy with the product and your service. I would recomend u in a heartbeat , I will be ordering another one very shortly of the same product from you.
Thank you again.
Just wanted to pretty much say thanks for saving my life. I ordered HJC helmet from you guys on a Wednesday morning. It arrived Thursday night!!!!
Went riding Friday.. Helmet fit perfecty!!
Saturday afternoon some guy hit me head on and well if I wasn't wearing it I probably wouldn't be writing this!!!!
I hit the pavement extremly hard not a crack anywhere!!!! Just a big chunk and scuff marks which would have been my skull!!!
So just wanted to thank you guys for selling very well built equipment at very affordable prices!!!!
I will definately be doing business with you again and will refer you guys to everyone!!!!
This is for the riders....
Wear a helmet I have seen way too many people die or get hurt badly do to the drivers that just say "sorry man I didn't see you" then lie and try blaming the riders!!!!!
Guess after a certain age car mirrors don't need to be used anymore....
Helmet city feel free to cut this email up as you see fit... Just push the safety factor for us riders that want to come home the same way we left!!!! Safe and sound!!!!
I ordered a shield for my husband's helmet on Friday. Called today on Monday to see if it had shipped & was told it should be sitting outside my front door. Sure enough there it was. I will definitely look into doing more business with Helmet City when I need more products. Thank you so much for your prompt, efficient, pleasant service!
I just received my Icon Alliance SSR and the blue shield. They are as advertised and in one piece! Thank you so much for the prompt service and the painfree transaction. Helmet City Rocks! I will definitely pass the word to my crew and come back again...
I purchased a Shoei J-Wing helmet from you and just submitted a review on the product. But also, I wanted to thank you for your prompt and great service when I first ordered the helmet. I discovered your company when doing searches on Amazon. I'll be now going to your website first if I'm looking for related items.
Thank you again for your great customer service
Kyle - Thanks. It's a pleasure to do business with your firm.
I just wanted to say thank you for all of your help getting me the right size. Not only did I receive it but i received it a day early. I greatly appreciate everything you have done to help me out. I will make sure to recommend your website to everyone I know.
Thank you again.
Kyle - Thanks. It's a pleasure to do business with your firm.
Thank you kyle. Very good customer service.
Already received it today! You guys are quick and awesome! I'm glad I chose you again...
Thats great news !!!
Thanks for your help !!
Im stoked ot be able to wear a new helmet this weekend. We will be heading out for a overnight sled trip in Vermont.
Thank you SOOOO much for the expedited service! You guys are awesome!
Thank you very much! I received my helmet today and i love it. I just wanted to thank you guys for personally calling me to make sure everything was squared away before you shipped out my helmet. To me business like that is priceless and very rare these days.... you guys did awesome. I ordered my helmet and got it the next day for the lowest price i could find anywhere, including my local shop with a military discount! In a way to say thanks, i promise to tell everyone i ride with to buy from HELMET CITY any time they need a helmet. Once again, GREAT JOB and thank you very much! You guys rock!
Two thumbs up on customer service, added to my list for my cycling needs.
Received my Shoei VFX-W today. It is Awesome! Fast shipping and the helmet is perfect. You have a customer for life.
Thank you very much for your excellent service,
Thank you so much for the fast & excellent service from every one.
I just wanted to let you know I received my EXO-400 helmet today, and am absolutely delighted with it.
The helmet fits perfectly, and the shipping was ultra-fast and trackable.
I'll be christening it on Saturday on a brand new Triumph Street Triple, so hats-off to you all!
Many thanks again,
Colorado Springs, CO
All I can say is WOW!! Ordered my helmet, got it in 2 days. Returned it and got a larger size and received it in no less than 3 days even after returning the other one through snail mail. New one fits great! Did not thank there were any places like this anywhere anymore. You have my orders from now on and all that I can send your way. Great job...thanks!!
Thank you for your prompt service. I ordered my helmet on Thursday and received it on Friday. Fits perfectly. I will refer you to other biker friends due to your great service.
I wanted to say that I have had such good experiences with your company, that I am telling all my biker friends and family to shop at your online store. My husband and I have purchased several items over the past few years, and I have never been more satisfied doing business shopping than with your company. Not only are your items of good quality, your shipment is FAST and your customer service cannot be beat! I also wanted to thank you for such fast service when I recently had to exchange a rain suit for a smaller size, and needed it quickly because we are going on a riding trip soon. I received my replacement rain suit 3 days after calling your customer support!
I just love your store and I love how you do business! Thank you so much!!
To Whom It May Concern at Helmet City:
I just wanted to take a minute to thank the efforts of your representative Kyle. There was a miscommunication with a delivery date that was emailed to me but Kyle followed up with me within 10 minutes of your opening business day to respond to my concern. Turns out all is well and I will not be showing up empty-handed to my girlfriends birthday party.
Thank you again Kyle for your prompt response and I plan on letting all of my colleagues know what great service I received from your company.
Emily : Thanks very much for your fast service. I'm confident I will be back for more.
Just got the helmet, it is awesome! thanks for the product & the quick shipping, I will recommend you guys to fellow racers. My brother is still waiting on his helmet he ordered two months ago (Summit), I told him he should have ordered from HELMET CITY!
You guys are awesome! I will be recommending you to everyone in my MSF course this weekend. Thanks!
I received the Helmets yesterday. That was the fastest processing and shipping that I've ever experienced. I will be purchasing from you again.
Thank you so much for keeping up with me on the back order. The shield came today !!!!!
Customer for life
And again i want to say your customer service is the best and more.
Thank you so much for the phone call and finding the correct helmet! I really appreciate it. I am adding you to my favorite sellers in my work email folder. Looking forward to doing more business with you guys!
The helmet came today, and I'm glad I waited. That thing looks sweet!!! Thanks again for all your help. Other stores would list it in stock, I'd order it, and then wait forever to hear from them that it was backordered. But you always respond right away to my e-mails, and made a bad purchase (do to KBC's endless delays) into something bearable. I am always very vocal with anyone that cares to listen, about how great helmetcity is. Even if you didn't offer the best prices, I'd still shop with you.
You totally rock! Thanks for all your hard work.
Just wanna say thank you, i got everything today and i ordered my jacket according to your size charts and it fits perfect...so is the helmet.
And the shipping process was all right despite the fact that i'm in Canada.
I will buy again from you guys.
I want to thank your service dept and Emily especially for your rapid and courteous handling of my order. I had ordered a med cl-15 through Amazon. It arrived just two days later, but it was too small. I talked to Emily via email and was told to return it and call her with the tracking #, which I did. A Large was shipped out the same day (April 6) and arrived today. Thank you very much. I have written a vendor review for Amazon and will send a product review to you after I have used the helmet for a while.
Las Vegas, NV
You guys are awesome! I almost paid more to buy a helmet from a local shop, but saw your prices, and promise on free 2 day delivery. I placed an order on Wednesday, and I just got home for lunch on Friday afternoon, and it is already here. I love my new helmet, and can't wait to hit the streets. I will definately be ordering from you from now on.
I have received my helmet and gloves. This is the first helmet I have ever bought and I am blown away by the graphics. I just wanted to pass on my thanks to you and your staff. I am extremely happy with my purchase and the efficiency of your shipping. Once again thank you and I look forward to any future business I may be doing with your company.
I just wanted to drop a note saying thanks for the great service I got from Kyle. I had ordered a helmet with you guys a few weeks back and was stuck in a frustrating back order situation. I told Kyle that I was trying to get a hold of the helmet before this past weekend and he really went out of his way to make sure I got it in time. I really appreciate the service. With plenty of gearhead family and friends, I'll definitely be sending them to the Helmet City website.
Despite the frustration that stemmed from the helmet, I just wanted to say thank you. I got the helmet, and after riding around in it for a bit, I really love it. What really struck me during this whole transaction was your level of customer service. As you said over the phone with me, you pride yourself in providing quality service. Usually businesses pay lip service to this end, but I can honestly say that your service was first rate. Given what happened, I normally would have canceled my order, never deal with the business again. But you were very accommodating, and forthcoming; it definitely made an impression.
Oh by the way, I've already placed another order - and probably will continue to in the future...so long as this first transaction was a fluke :o)
I received my order today and I am totally satisfied with the product and the whole experience of online buying from Helmet City. I appreciate the fact that you took the time to acknowledge my order and inform me of the ship and receive date.
Ordinarily, shipments to Hawaii are outrageous, but Helmet City offers free shipping, even to Hawaii! I ordered on Monday and received my shipment Friday afternoon. No more 7-10 day UPS ground shipping like the other guys.
I will definitely recommend your store to others and continue as a satisfied customer.
Just wanted to say my wifes helmet arrived yesterday.She loved it and it fit perfectly.Thanks for the excellant price and extremely fast free shipping.I have put your web site on my favorites list.
I just wanted to thank you for helping me with my order for my snowmobile helmet, it took a couple of times because the size wasnt right but you were very helpful through the whole process. Thank you very much. I will let my friends know about Helmet City.
I would like to say thank you for the expedite shipping!! I received it today!! I will be sure to leave a positive feedback comment on your website. I will also recommend you guys ANY day. You guys are awesome. Keep up the free 2-day shipping. That option keeps you ahead of the competition!!
Thanks again for your expedient service & response of our motorcycle helmet needs. I will continue to patronize your business for our motorcycle equipment & apparel.
Thanks Kyle. This is my second purchase from Helmet City and I'm very impressed with your prices and your service.
This is the third order I have made with Helmet City and I have a bone to pick with you. You give me absolutely nothing to complain about. You ask any of my colleagues and they will tell you I could complain about a sunny day. You ask any of my soldiers and they will tell you I complain about everything from hair on their heads to the laces of their boots. But Helmet City gives me nothing to complain about. Customer SERVICE is OUTSTANDING!!
Thanks. I came home from work hoping to get into my civilian email and track my order but I didn't need to because there was a package from Helmet City setting on the dinning room floor. How did you get it here so fast? I mean seriously you're in Oakland CA that is like 3000 miles from here plus the weather is horrible between here and there. What? Do you have a mind reader in your employ that could tell I was going to place the order so you sent it before I even placed it? WOW!!
Great Job! To you for your quick and pleasant responses to inquiries and to your great warehouse and shipping staff. You should all go to Washington and show the Congress how to get something done.
My wife loves her new Cortech LRX Series 2 Jacket and HJC CL33 pearl white helmet. I shouldn't forget the iridium blue shield looks great on the helmet.
Thanks again and always nice to do business with you guys, I just can't get over the fact that 2-day shipping from California to Michigan is absolutely amazing and that helmet is been the best helemt I've ever owned.
Thanks a million
Mr. Dana S.
you guys are amazing company. The helmet was amazing and in wonderful condition. Thanks for being a wonderful company and i will continue to order from you and i will recommend you.
Thanks a bunch
Got the shoei helmet yesterday as promised. i love it. thanks for the fast 2 day delivery. you guys are great. will certainly order from you again. have a great holiday!
New York, NY
Received the helmet today, thanks for the quick turn around and the excellent service. A+
I just want to comment since my son started snowmobile racing I have been using your company. Your delivery times and customer service are the BEST!! I have tried other companies and they do not compare. So thank you and happy holidays!!
On 10/17 I ordered a synergy heated jacket liner from Helmetcity. It arrived in 2 days...nice! Unfortunately, the liner has some controller problems and will only work sporadically. I phoned Helmetcity this morning and informed Emily of the problem. Emily was most courteous and helpful. While I was on the phone she actually contacted Tourmaster and a new controller for the jacket will be going out today. Nice Job!
I will inform many other riders of the quality customer service received from Helmetcity and will always consider for future purchases.
Thanks for the email and the prompt, professional service! I'm extremely impressed!
To whom it may concern,
I just wanted to have this email passed to the customer service manager in regards to Emily's awesome service. She has been a great help with helping me find the right helmet. Because of her friendly and competent service I will be a returning customer for any of my motorcycle needs. For me good service means a lot.
I gotta say that I love you guys. At a time when I usually see the opposite, it is great to see awesome customer service. Two times I emailed questions to Helmet City, and both times I was shocked at how quickly I got a response.
Keep up the great work! :-)
Helmet city has gone above and beyond my expectations for customer service. I often complain about the lack of quality customer service we consumers get-this is not the case with Helmet City. This will be the 2nd helmet I have ordered through your company, and I remain completely satisfied with my choice making you my #1 spot to buy a helmet. I recommend you to my friends all the time. Thank you for a job well done, and I look forward to buying my 4th and 5th helmet from your company.
Los Angeles, CA
Thanks!!! My helmet arrived quickly and you had the best pricing and quickest shipping. I will highly recommend you and shop with you first on further purchases.
It was my fourth purchase from "helmet city". Great customer service! Great prices.
I love the helmet that you offered insted of the helmet which i ordered.
I will buy from you again.
I like the way you guys do business.
Dr. Peter B.
I have purchased three helmets, one Cortech Tailbag, and the Caliber Pants. I have been very pleased with each product, and very pleased with your service. My dad bought two tailbags due to my recommendation. I will refer your site to any and all who have motorcycle needs.
Love your company,
Dear Customer Service Manager:
I wanted to commend and also thank Emily for taking the time to correspond with me regarding my helmet purchase and two exchanges through Helmet City. She consistenly provided me excellent customer service that went above and beyond the typical level of service that I am accustomed to. During the second exchange process, she recommended a helmet that I did not initially consider purchasing; because of her recommendation I wound up very happy with my final helmet.
Her friendliness, prompt responses, and willingness to work with me on my exchange have definitely made me a loyal customer. Emily's excellent customer service should be recognized by Helmet City as a valued asset to the company.
I just wanted to let you guys know how happy I am with my purchase from Helmetcity.com. I ordered my jacket and received it today (total of 3 working days). Very very impressive. Your customer service was great for this order.
My helmet's arrived today and I am very pleased with the fit and look of the helmet's. I was nervous about ordering helmet's on line without trying them on for fit. Your sizing chart for the HJC helmets was spot on.
I've already showed the helmet's to a number of people and they were all were impressed with the look with the gold iridium face shield.
Hi, folks. I wanted to thank you for the outstanding service I received from Linnea with my order yesterday. The gloves I had ordered were out of stock; Linnea contacted me upon receiving my order and offered another pair of gloves for the lower price of the ones I ordered. It was so refreshing to deal with a professional who I felt was truly committed to making me happy with my order. I received an e-mail that evening with my tracking number and order confirmation. Thank you for restoring my faith in the concept of customer service. I really wish more businesses operated like Helmet City! I will definitely refer people to you, and I look forward to doing business with you again in the future.
We recently placed a couple of orders with Helmetcity and were very pleased with your customer service.
Unfortunately, the helmets and gloves we had originally ordered were not in stock. Your sales representatives contacted us right away and were extremely helpful in helping us choose alternatives, even matching the prices of the original items. The sizing recommendations were dead on and we couldn't be happier with our items.
Oh, and everything was received either the next day or day after that. Amazing.
Thanks so very much.
Just wanted to say thanks for the great service. I ordered my helmet and had it in hand the next day in perfect condition. Been a while since service like that. I will be sending my friends your way and will be shopping with you next time.
Great job and thanks,
Dear Kyle and Linnea:
Thank you both so much for making our purchase of motorcycle helmets such an enjoyable experience.
As you know, we are flying to Phoenix from the Bay Area to pick up our new Harley Sportster. So timing was very important to us as we needed to purchase the helmets before our flight. Not only did you help me pick out the best helmet for our trip and driving conditions, but you also helped with sizing (even over the phone!!!). You also gave us better pricing and a much better selection than all of the other motorcycle dealers in the Bay Area that we went to. Further, you gave us your special promotion where "HelmetCity" pays the sales tax and you included free overnight shipping. You sent us the order and tracking info via email, and Kyle also telephoned us to give us the tracking number and to let us know that our helmets were waiting for us at UPS.
The helmets arrived the next morning and my wife and I couldn't be happier I told her that there must be some mistake; the box was so light it couldn't contain two helmets. But sure enough, we opened the package and there were two brand new, beautiful Shoei Anthracite helmets each in their own very nice carrying bag. I can't believe how light these helmets are. They both fit perfectly and look incredible. I understand it's over 100 degrees in Phoenix right now, so the air-flow vents on the helmets will certainly come in handy!
Your company has some of the best customer service we've experienced for a long time. You can be sure that if any of our friends need a new helmet, we will recommend www.HelmetCity.com without hesitation.
If you ever need a reference, please feel free to have your customers contact me through our website. www.CableCarrSystems.com
Dear Staff at Helmet City,
I purchased a jacket on Wed. On Thursday I still had not heard that the item had shipped. I was under the belief that you guys did not follow the two day shipping your site said was used. I have since learned that the item did ship and on time. Please accept this as an apology for thinking you guys did not deliver as promised. You may post this as a testimonial to you great service on your website. Thanks and you guys are great!
Thank you very much. The customer service your company provides is phenomenal and not what one would typically expect from an internet site.
Good morning Kyle
I just wanted to let you know that my helmet didn't arrive today, it got here yesterday! Unreal! It's so seldom that one can trust ship dates and promises made by merchants, but you guys ROCK and came through ahead of schedule. Two days would have been cool, but one day? Wow!
I'm very impressed and won't hesitate to recommend you to any one looking for riding gear.
Again, thx a million!
I just wanted to take a moment to thank you for your outstanding service and unbeatable pricing! I am completely impressed and will recommend to all of my friends. I ordered at about 10:30 P.M. on Sunday the 29th of June and recieved on Thursday the 3rd of July. In fact... I ordered a half helmet from another site exactly 4 days prior to ordering from you and recieved it only a day before recieving yours!
Hi, Helmet City,
Just wanted to say thanks for the EXCELLENT customer service and prompt delivery. No one touches your prices or beats your service. I work in the customer service industry and really appreciate getting good service. Thanks for letting me exchange the helmet I ordered. I'll tell everyone what a great setup you've got going with your website. "Try it on in a store, but buy it from Helmetcity.com!"
I very much appreciated the old school customer service with my order. No doubt, when it is time to replace this helmet, I will be ordering from Helmet City again.
I received it already today. It's exactly what I was looking for. Great service Wednesday afternoon phone order, and I got the jacket and pants Friday afternoon! Thank you very much. I couldn't ask for anything more.
You guys are the best online helmet depot that I've discovered. I ordered an Arai Profile Carr Freedom and you were the cheapest out of any site I'd found and with free two-day shipping to boot! The deal was just too good to pass up. There is no need to look elsewhere for great deals on helmets.
Emily, Sounds good. I must say that your customer service is outstanding. I have never had an internet exchange go so smoothly or even get a response twice in the same day.
Thank you again for your prompt response and status.
Wow! Your service is incredible! I ordered the helmet this past Friday; FedEx delivered it this (Tuesday) morning.
I'm so glad that Google found you for me.
Fast delivery! Nice jacket!!
Thanks again for your help Emily. Look forward to doing business with your company again, and you're the reason. Great customer service.
Helmet received and it fits very well. Am pleased with it and cannot thank Helmet City enough for all their effort.
Please post to your testimonials
I recently placed an order for a Shoei Helmet. When the helmet arrived it was a little bigger than anticipated. I called back to explain my issue and they gladly exchanged it for a smaller size. The entire process from ordering and exchanging was very prompt with no surprises. The staff at Helmet City were courteous and professional. I know I will be shopping again at Helmet City and also recommend them to anyone looking for gear. Thanks Helmet City for great service!
Kyle, you are the man. Great customer service finding it in stock and letting me know. And a great price on this helmet. I think you guys have won my business for future helmets.
Thanks for the info and the great e-mail contact with Helmet City. I'm very happy with my purchase and fast delivery.
You ALL do a GREAT job
I recently purchased an EXO-200 Scorpion helmet(xl) from you folks. After trying it on I felt it was too tight in the cheek area. Called you and ordered a 2xl and returned the xl. The 2xl arrived today and was too loose. I called and was directed to Kyle. I explained my situation and he stated he would send me a new xl liner as the outer shell was the same for xl & 2xl.
Kyle could not have treated me any better if I was there in person. He, and the girls I ordered from before, are definite assets to the business.
I sincerely appreciate all that the staff has done and will recommend Helmet City to all my friends.
Thank you very much,
Just wanted to say a big "Thank You" for the super fast response and shipment of the below order. Was never expecting it to be so fast. Will definitely receive my continued support on future orders.
Again, Thank you,
Got my helmet in a day. Great price, great service great deal. At least 60 bucks cheaper than a dealer wanted to charge and they where going to order it for me. Could have taken a week or more. Thank God for you guys and the Internet!
Hi Helmet City,
I just wanted to thank you for the OUTSTANDING service and prompt delivery of the Shoei helmet that I ordered recently.
The helmet appeared on my doorstep 1 1/2 days after I placed my order with a very helpful phone representative. Your sizing measurements were perfect. The helmet is exactly as you described it; comfortable, well-constructed, and light in weight.
Keep up the great work! Thanks again,
My fiance and I just wanted to express our gratitude for such a pleasant & easy shopping experience! We each ordered a helmet from your website Thursday night 4/10, since we were waiting on our new scooter to arrive any day. We figured we'd get the scooter first and that whenever the helmets came , we'd be happy. We've done online business before where 3-5 days turns into 2 weeks, so we really didn't expect 2 days to be 2 days. Turns out, we just received the helmets today (even before the scooter!), Monday 4/14, exactly 2 business days later -- and the shipping was free! It is very rare that transactions go this smoothly and professionally, so we really wanted to express our thanks and appreciation.
Matt G. & Cassie B.
Des Plaines, IL
Yes, got my order late yesterday. Great product, great site and great shipping. Thank you. Will do business again and recommend to friends. Fernando S.
Just received my order. WOW!!! It was here super fast and right!! It also was a lot cheaper then buying from my BMW dealership who had the SAME product. Thanks and you are now added to my favorites for quick access. Sincerely, Robert A.
I just picked up my new HJC CL-SP Helmet today. It arrived in perfect condition and I'm very impressed with your packaging and speedy delivery!! You have gained a future customer for sure. My head and I thank you. Steve
Good afternoon. Just wanted to say THANKS, for the fantastic service. Your sales girl assisted me in the right size choice and was right on. Fits great. Delivery was unbelievable !!! Ordered my new HJC helmet around noon eastern time on Friday, March 28th, and it's in my hand on Tuesday Arpri 1st before noon!! Calif. to Southeastern Pa. Will make sure all my friends know who you are. Alan B.
I just wanted to say thank you for the exceptional processing of my recent order. I received my helmet less than 24 hours after I placed my order and everything was perfect. I could not be happier with my total experience and will definitely be looking at Helmet City for all future purchases. Thanks again
Hello. I appreciate very much business whit you. The helmet fit very good.
Thank you, Andre
Quebec city, Canada
I just wanted to thank you for shipping the helmet out so quick, I received it today!!
I will definitely be a repeat customer.
Thanks David C.
You told me my new Shoei X11 would arrive today, Friday. I didn't seriously believe it (2 days, CA to SC?), yet here it is! Beautiful, and of course it fits perfectly.
Thanks for the truly exceptional service. I'll be back...
I got my helmet and love it! Your free shipping is great! Thanks!
I received both helmets this morning. They both look great. I am truly amazed by your free SUPER fast shipping. I will definately recommend you to others.
Just wanted to say thank you, my new HJC CS-R1 helmet fits great. I appreciate the fast shipping and quality merchandise, will defitnitley be doing business with you in the near future.
Hello, My name is Adi. I order Arai helmet from your web site yesterday and i recived it today before noon.
I want to thank your company for the GREAT service. The costomer service is the best: ansewring fast, always available and very nice and helpful pepole. And the most important thing is that the job get done good and quick.
Thank you again
Good evening Kyle,
I must tell you how incredibly impressed I am with you and your company. The service levels have been exceptional to say the least. Thank you for making the exchange process so easy.
Received the jacket like you said. It's nicer then any I tried on at the local motorcycle shops. I'm very happy with it. The HJC helmet fits snugly yet comfortable and I'm happy with that as well.. I will definitely be a returning customer and also pass the word around about Helmet City.
I just wanted to say thanks for the great customer service and professionalism. We had a bit of a mix up with the color pattern of the helmet and Kyle quickly resolved this challenge by getting the color pattern that I wanted on time. Once again guys thank you and I have already started spreading the word that Helmet City does great business. I am a member/public relations officer for the San Antonio Ruff Ryder chapter. I look forward to working with yall in the future and will send many referrals.
Just wanted to say that you guys are awesome!!! I ordered my helmet on Monday morning and it arrived Tuesday at noon. ANDI never thought Id say this about a helmetit truly is a thing of beauty.
I just wanted to say what great service I received from Helmet City (competitive price, fast delivery, courteous service when I spoke to you, and in your e-mail). It was only on Tuesday that I placed the order (Invoice No. 106767) and it arrived this morning! I'll be telling my biking friends about your website.
The Arai's in perfect condition and my wife, for whom I bought the helmet, is very pleased with it.
Thanks once again.
Hi Helmet City,
Just received my new tourmaster boots and they are great. Thank you soooo much. I will definitely do business with you again soon.
Very satisfied customer.
I am very well impressed with the service you provide.
I ordered a helmet and two pair of pants this week and I got them before the expected date.
I will recommend your company to all my friends.
I will definitely be a regular customer,
To whom it may concern,
Last Sunday 10/7/07 I ordered my second helmet from you all in the last two years and it arrived on the 9th. I needed it for a ride this weekend, fits great no problems. ARAI Classic M
Thanks for the Great service and being so prompt.
Thanks for the great service - received it in one day!!!
Just wanted to say thank you so much for being a company that still understands the meaning of the words customer service. I've bought 3 helmets from you over the years and recently a part broke on my HJC. I called, and described the part and even without my asking you volunteered to order and ship the part to my home completely free. It arrived the very next day! No questions asked. You have a customer for life in me. Keep up the good work and congratulations on a successful business. Tell me before you decide to go public so I can buy the stock options.
Thank you for your quick and efficient service.
Your website is excellent.
I just receive my helmet today, thank you for your great customer service. The exchange process is quick and simple, no hassle like other companies. I got my new helmet in just a few days. I'm really glad that I choose to buy from HelmetCity. Definitely will refer my friends to buy from you.
Just wanted to say thanks for the Bell helmet, It's a beauty. A couple of co-workers on Task Force are interested in the same style helmet so don't be surprised when you receive their orders.
Thanks Emily. It's scheduled for delivery tomorrow.
Thanks for your excellent customer service, and make sure your supervisor knows you are good.
Just wanted to say thanks for the great service. My husband loves the helmet!!
Arrived this morning....what a beauty.
I just wanted to take the time to thank Kyle and the rest of the staff at Helmet City for taking ownership of a problem and quickly sending me the helmet I ordered. I received everything as promised and I am 100% satisfied with my purchase. I look forward to buying from Helmet City again.
You Guys Are AWESOME!!!!!!
We already got the helmet!!!!
And I just ordered it last night at 7PM
I will DEFINETLY be a regular customer.
WOW! I ordered the Arai Monday evening and it arrived by noon on Wednesday. That is less than 48 hrs!
You will be hearing from me again.
Thank you very much for your service. I went to Laguna Seca for the Moto GP and got my helmet delivered, as promised, in time to use it. Thanks to your sales staff for their personal service to the customer.
Hi, I just wanted to say that I have loved working with Helmet City to find the gear that I need. One of my jackets was out of stock, but your reps quickly contacted me and we were able to straighten out the issue. Once again thank you for your expert customer service.
Hope to do buissness again soon
To all at Helmetcity,
Unbelievable. I was fortunate to try on lots of helmets at a national rally - so I knew my size and what I wanted. But who would have imagined that I could order from Helmet City on a Tuesday and receive my beautiful new helmet on Wednesday... on the east coast... saving big $$$. You have exceeded my expectations. Thanks very much.
Hello Helmet City,
I just wanted to send a quick note over saying thank you so much for the great support! I was in need of a helmet for next day delivery and Helmet City was able to get this done for me! I just received the helmet and now I can safely enter my first race tomorrow! Thanks again for the fast, friendly service! I will be recommending Helmet City to all my friends!
Received the helmet today - my future wife loves it! Thanks for getting it out fast and flawless!
To all at Helmetcity,
I wanted to send you a quick note thanking you for your extremely professional services. I recently placed two separate orders, one over the phone and one through the internet, for two different helmets. On the phone I spoke with a gentleman who was very helpful in taking care of my order, and the internet ordering process was simple and effective. The second occasion that I used your services I called from my office and one of your customer representatives had no problem taking the time to locate my order and inform me of it's status. Only now do I wish that I had asked the names of both of the customer representatives with whom I spoke to show my appreciation. Both of my orders were delivered on time and without any problems! Thank you sincerely Helmetcity, I will continue to do business with you in the future.
Hi, thanks for the quick response and ultra-fast shipment! I received that helmet yesterday and I like it so much I'm just going to keep the Black one. I took it out for a ride this morning and it's great.
I just wanted to thank you and your company for the amazing experience. You were quick to answer all of my questions, and helped steer me in the right direction.
I am more than satisfied with the Helmet I ordered, and it was priced well below your competitors. The shipping was true to your word, and I could not be happier. Good customer service is hard to find, as we all know. But not with Helmet City. It was one of the best online shopping experiences I have had.
A million thank you's.
I wanted to let you know that my order arrived early this morning on the east coast and was in excellent condition. Besides the excitement of a new helmet, I was extremely pleased to find environmentally friendly packing material. This is a strong positive in my book.
Thank you for your prompt service and assistance. It is my plan to check your website in the future prior to making a purchase from anyone else.
Thank you again! A+
Just wanted to thank you for your excellent service. I appreciate the help that was given to me when the original helmet I ordered was out of stock, and we were able to find a comparable one while on the phone w/ your excellent service staff. I received my helmet and jacket yesterday and am more than happy with the delivery time and your product. I would recommend you to anyone.
I am glad to see that customer service still exists. I was amazed how fast my order was processed. Most companies take several days before an order is even processed for shipping. I received by order from you one day after placing the order and I live in NYC. You just earned yourself a new customer for life. I will be telling all of my riding friends about your great service and even better prices.
Hello, my name is Jim D. I ordered two helmets from you guys Wednesday and I'm in New York, You not only gave me a great deal you were able to ship them to me by Friday so I can make my race Sunday Id just like to complement your great service and say thanks ill be recommending you guys at the track.
Just wanted to say Thanks for the Super fast shipping, Quality Product. I live in New Jersey (the right coast) and placed my order on Monday and received my shippment (arai shield) on Wednesday. Cant beat that service!! I will buy again.
The helmet arrived today. I was a liitle worried, I had worn a Signet for so long I didn't know if the Profile would fit. My fears were unfounded. It fits perfect. I am very happy. Thank you so much for excellent customer service, and for keeping me posted on what was happening. You made a loyal customer.
P.S. Now I don't get harrassed for wearing a Union Jack Cathcart model on my new Ducati 1098S Tricolore!!!
I just to wanted to express my gratitude for correcting the shipping mistake. You guys are awesome and willing to do what it took to make it right. I received my helmet in time for the weekend.
I live a long way away from "Helmet City" and I had my order delivered two days after placing order.
One of your staff "Emily" actually checked with warehouse to confirm stock of helmet that was being discontinued and found there was one left.
Tracking info was emailed to me promptly and product was packaged great and delivered on time.
Thanx for great service! - I would reccomend you to anyone looking for great deals and great service.
Thanks you are awesome. I have purchased 3 helmets from you all and never had a problem.
Keep up the good work!!
Amazingly fast shipping, personalized service and great prices - why would I shop anywhere else? Glad I found you guys.
I want to thank all of you for the prompt service. The helmet was at my house when I got home tonight. That is what I call SERVICE.
I received today.
I was so happy with the quality and price that I placed an order for a second helmet, same style.
Thank you very much.
Once again I want to thank HelmetCity for the awseome and speedy service.
Wishing you all a wonderful day.
Thanks alot, I am very pleased with your company, I will definatly be doing business with you in the future and will recommend your company to other riders.
Impressive delivery time and feedback.
To a fantastic place,
Once again I want to thank you for the quick service, also for calling me about an order that was mixed up on my part due to to quick a finger on my computor keys. Fantastic place to deal with and will continion do do so.
I can't even start to explain how happy I am with this company. Fantastic service and very very pleasant people to deal with.
Thank you again.
I want to say thanks to customer service at Helmet City.I received my order earlier than expected which was a nice surprise,it was a great bargain and the helmet fits nice.
got the helmet!
- gonna break it in at Death Valley this weekend!
The helmet arrived this afternoon - talk about fast! I'll recommend you guys to my friends.
THANKS VERY MUCH - arrived today FAST!
Hi Helmet City
We received our order exactly 2 days after ordering. What great service!!! Thank you so much.
Hey, thanks guys. Got the helmet in one day. Fits great, looks great. Going riding up in the Guadelupe Mountains today.
You've got my business. I'll tell my friends & recommend Helmet City very highly.
A. Byron W.
Just received the helmet. Thank you very much for excellent and very fast service.
I ordered my new HJC CL-SP Animus Helmet, dark tinted visor, and helmet bag on Sunday Evening, and recieved it from UPS on Tuesday Morning. Not only is the helmet great, but the quick delivery was unexpected to say the least. I have ordered motorcycle merchandise on-line before, and the two day shipping has taken up to a month to get to my door. I truly appreciate the excellent service and look forward to doing business with you in the future.
Hey, thanks for correcting the helmet size for me, the large fits perfectly! Good call.
Linnea and staff,
Just wanted to let you know that my order arrived on Monday 11/27/06. All items were nicely packed and in perfect order. Everything fit and thanks to some unseasonably warm weather I have been able to get a few rides in. Thanks again. I look forward to doing business with you and your company again.
Thank you for your honest delivery time, the helmet is great.
I just wanted to write and express my deep appreciation to both you and Kyle for my awesome buying experience at Helmet City! You should truly be proud, as we all know that customer service for the most part has gone the way of the dodo. It is so refreshing to find a company that does what they say they'll do, and goes the extra mile on top of it just to ensure customer satisfaction. I ordered an Arai VX-Pro helmet that ended up being a tad too big. I called Kyle, stating that I had to have a smaller one by the weekend. I received the replacement helmet on Thursday, it fits PERFECTLY, and I was out riding in style by Friday! Thanks so much. I just wanted you all to know that your efforts do NOT go unnoticed. I will instruct everyone I know to buy their helmets from Helmet City!
New Braunfels, Texas
You folks at Helmet City have been great ! Looking forward to doing more business with you.
Brian / Jeanne
I want to thank you guys for such great service. The RF-1000 I ordered Monday was backordered and didn't arrive your location until Thursday. I got a call notifying me as such and that it would be overnighted to my address, a small town in southern New Mexico. I was a little skeptical, but lo and behold it arrived Friday, fit perfect and I was out riding this past weekend. You guys went that extra mile (literally) and have demonstrated your commitment to customer and service. I'll be ordering from you again.
Alamogordo, New Mexico
I can't believe I received my order already. It's only been one day. WOW, now that's fast!
Thank you very much for the suggestion, received the helmet yesterday and my daughter loves it. I will recommend Helmetcity to all my friends and when my sons need new helmets we will order from Helmetcity.
The XS helmet worked out great. I sent the S helmet back today via postal service. It should arrive sometime next week. You provided great service!
I received the helmet today. Everything's perfect. Thanks to you the staff for your help. I'm going to post a link on my Autocross forum to recommend you guys.
I just want to say how awesome it was to buy from you all! My helmet came today and I am extremely happy with it. Another thing I want to happily express is how fast it came. Three day delivery was only 1.5 days! Thank you for the speedy and excellent service. I will recommend you to all my other motorcycle friends!
GREAT customer service. Seriously, I ordered this the morning of the 10th and it was on my porch the afternoon of the 11th. I mean, I'm 200 miles away, over the hill in Reno! I didn't really expect to get my order until Monday or Tueday, but it came in on Friday! Anyway, great job and thanks - I will tell my friends about you.
Thank you so much for all your help with my recent order. I was so discouraged when I heard that I would have to wait for over two months to get my helmet from another warehouse because they were waiting on the manufacturer, that I decided to try you site instead. I was shocked to hear that you had it in stock and could ship it out that same day. When it did arrive, I found that I had ordered the wrong size and I was again shocked when I called your office and was told that you would ship a new one free. That coupled with the fact that a live person answers the phone on the first ring made this the best customer service experience I have ever had. Thank You!
Bonney Lake, WA
I just wanted to send a quick message complimenting you on your customer service. After receiving the incorrect sized helmet, you immediately shipped the correct one, which I received before I could even call to say it was the incorrect one. Great job, too bad all e-commerce companies are not as efficient.
The return of the wrong size helmet was just as easy.
Thanks again. You have my future business.
North Olmsted, OH
One of the things that impressed me most on your website was the amount of positive comments you've received from satisfied customers. Add me to the list. I just received my helmet, less than two days after placing the order. In the ".com marketplace", Helmet City leads the way. Your staff is knowledgeable, and your pricing is very competitive. I'll gladly encourage my friends to buy from Helmet City in the future.
Helmet arrived today, perfect fit.
I just want to say how awesome it was to buy from you all! My helmet came today and I am extremely happy with it. Another thing I want to happily express is how fast it came. Three day delivery was only 1.5 days! Thank you for the speedy and excellent service. I will recommend you to all my other motorcycle friends!
Received my new Shoei x-11 very promptly and i really love that helmet - very light and great ventilation. Thanks for your excellent service.
Wow.. even better than I had hoped! You all are the best. Thanks again!
This is the second time I have bought from you. I got the helmet in less than 24 hours. The products great.
Thank you for carrying the helmet I was looking for at a great price! Very competitive and look forward to doing more business in the future.
It has been some years since I needed a new street bike helmet, but the last one I purchased from Helmet City and was quite happy. I looked them up and once again found the selection and stock second to none.
A quick phone call to Kyle and I learned they had the helmets I wanted in stock, in the sizes and colors I wanted Simple! He explained a few of the features to me I was unfamiliar with and his product knowledge was impressive.
I placed my order for two Shoei helmets and then added the breath guard and chin curtain to each helmet as I like these features. When they packed my order, they found that each new helmet came with these items already, so instead of mindlessly charging me and inserting the double items into my order, they removed the duplicated items and only charged me the lower price for the revised order.
I was very impressed with this dynamic change made by folks that saw the order and knew this item shipped with these accessories already, and looked out for my money and I. Customer service this good is a rare thing these days in a world of automated order processes.
Finally, I was going to need the helmets for a ride the upcoming weekend, and was going to upgrade the shipping so they would arrive in time. Not to worry, Kyle checked the warehouse closest to me and found our helmets, and then checked the ship time and told me they would arrive with standard shipping in time!
If you are shopping for a new helmet, I suggest enjoying the ethical buying experience you will have at Helmet City, you could do no better than they. Kyle and the folks there are truly a pleasure to deal with.
X E R.
In case you need, my order number was 34918. Very pleased with the helmet and experience with this company. I you wish you may add my testimonial. Also if you have any promo codes please advise. Looking to pickup some more gear soon. Info is below.
My name is Peter K., I have ordered a helmet from your organization two days ago and there was a problem that the item was delivered to the wrong address, fault of the shipper. I just want to say THANK YOU, for outstanding support to track down the package. Your organization has an outstanding service.
Thank you to Sarah and Karl.
Has been wonderful with eveyrone I have spoken to at Helmet City.
You guys are great! Helmet will be arriving shortly, I am sure exactly as ordered, the experience with the exchange was unheard of....with no problems whatever and a pleasure to deal with your company. It's the second time I've ever dealt with helmetcity and it won't be the last! Thank you for the great service!
I ordered a RF-1000 Camber TC-4 Shoei from you last week, and I just wanted to drop you a line to let you know how pleased I was with the level of service, price, and immediate shipping.
I ordinarily find that when I utilize the least expensive sources that I get the worst service. Your organization has proven itself, and I will recommend you to others I know.
You were right, to my surprise, it only took 1 day to ship the helmet to SD. Thanks for the great experiance working with you guys.
Hi to all,
I received my helmet today, from CA to NY in 3 days!!! I have had top of the line helmets, but I threw this one on and could fall asleep in it. I have a 9.7 out of 10 1994 CBR1000 with only 7k miles on it which gets more compliments that I can count. I say this because now people are already asking me where I got my helmet. After telling them the details, I've only reinforced where I will be doing my shopping for as long as you are in business. Thanks a whole bunch. You set the standard that others only dream about.
Thanks, thanks, thanks.
Thanks! I'll definitely be recommending your services to everyone I know. I really appreciate the quick and honest response!
You Folks Are Great Business People. I will do more business with you and make recommendations. Thanks!!
Got it this morning via Fed Ex. Thanks for getting it out to me so quickly - I'll be picking up the new bike tomorrow (Yamaha V-Star 1100 Custom, my first bike in almost thirty years).
Thanks again for the great service (and deal).
Yes, it arrived a day earlier then I expected!! VERY COOL! I am extremely impressed in your business from the ease of ordering, to quick follow up e-mails, and extremely quick delivery!
Thank you very much and the helmet is AWESOME!
Just wanted to let you know that I received my order.
Thanks for everything!
Hello Customer Service,
I wanted to drop you a note and say Thank you for your exquisite customer service (my overnight delivery request had been mistakenly sent 2nd day, and Helmet City was nice enough to volunteer a free helmet bag as a consideration. I received the bag yesterday, and it is much appreciated.). Everyone there is always friendly and helpful. I have owned a small business in Tulsa for the last 36 years, and we try to run it with the same professionalism and courtesy that you always have demonstrated to me. I am always a big promoter of you to my friends, and will always choose Helmet City as my first line vendor.
Again, thank you from a satisfied customer and an approving fellow business owner ... you guys walk the walk.
-- Larry S.
Your service and easy web site will see more use from us as she gets more equipment.
So far your customer service and buying experience has been wonderful. I am looking forward to the helmet, it is for my wife who is a new rider.
Your service and easy web site will see more use from us as she gets more equipment.
Just received my helmet yesterday. It's great.
I look forward to dealing with you guys in the future.
Thanks! From California to Connecticut in three Days.... You can't ask for better service. The helmet was better looking once I recieved it then it looked or described on your website. Your sizing chart was easy to use and worked great. the helemt fit perfect. I will do business w/ you again!
Just a note to let you know that the Nolan N-41 helmet I ordered arrived in just 3 business days. I could not be more pleased with your accurate description and service. Your sizing center is a godsend for a guy like me with a hard to fit head. Thanks again for the quality service. I'll never buy a helmet anywhere else.
Kyle thank you very much for the mach speed. WOW that was fast.
Thanks again for a great deal , i will let you know how they fit, and i have plenty of friends who need helmets, and i am going to need another soon.
This is my first helmet and I am picking up my first bike this Saturday. I ordered the helmet on Monday afternoon and it arrived on UPS today (Wednesday). What a great experience doing business with Helmetcity. I have already sent a couple of friends a link to your site and will continue to order from you guys!
The helmet came yesterday, and I was impressed with the quality and fit. Had no idea they came with helmet bags, what a pleasant surprise.
Out riding today, and the helmet was the most comfortable I've had in all my years of riding. I was a bit hesitant to order online, but decided to give it a chance....and I am a VERY SATISFIED customer.
Thanks for the prompt shipment and wonderful product.
You must have time warp abilities, never had anything get here so quick.
My order arrived on time and complete. Thank you all very much for having such a professional organization.
I'm sure we will be doing business in the future.
Thanks, this was one of the best online shopping experiences I have had. Your customer service is great.
Great service & helmet. Will definitely do business with you again.
As you stated wen I placed the order "you will have the helmets on Wednesday", sure enough they were there. Thanks a lot, great doing business with you folks. I'll certainly consider your company for my future needs.
I received my helmet order today on Wed 12/07. Helmet is perfect. Thank you for the awsome service. I will pass your web sight on to my friends.
Job well done!!!!!!!!
Got the helmet, you guys are right on time and on the money.
Kyle & the Helmet City staff,
As always, thanks for your continuing excellence in service and great products. You've been one of 5 parts outlets that I can always count upon. Here is the last purchase, the KBC "Force S Airborne", adorned on this year's ride, that brought me the season champion jacket in the Briggs World Formula class. Thanks for a great season; 4 wins, a pair of seconds and a pair of thirds.
2005 NNKC World Formula Champion,
"Wolfman" Dan A.,
Plan 9 Motorsports,
Thanks guys. Looking forward to getting those Mag 8's. Great customer service! Great price and the free 3 day shipping makes the deal.
Appreciate your getting the UPS tracking number to me so I can check on the progress of getting to me!
Ride this weekend!
Dear Helmet City,
I ordered my helmet on Thursday afternoon, and it arrived on Friday; now I realize that living in the same state (California) helps my shipping times, but in order for this helmet to have gotten to me in 1 day (from Oakland to Los Angeles) it must have been shipped the same day. This is amazing service, and I will be sure to recommend Helmet City to everyone I ever ride with. Its really reassuring to know that businesses, who value their customers this much, still exist.
You guys are great, thank you!
I would like to thank everyone at Helmet City for their assistance and their patience with me and my helmet. You have acted honorably...Over and above what you had to do. Just a note to tell you all I appreciate the effort and also to tell you the helmet finally fits percectly.
Thanks again to Kyle and Doug...
Just like to let you all know. i followed your size instructions for the nolan helmet, and recieved in 3 days a great fitting high quality helmet. would not hesitate to purchase again,fromhelmet city. prompt delivery, what more could one ask for.
Thank you for the prompt service on our Nolan helmets. They are everything we expected and more. The upgrading to the newer model was a great surprise. Our touring will be safer and comfortable. E-mail me when you expand into JM Headsets!!
Just want thanks a bunch for everything first the order and then the exchange was all so quick I appreciate the promptness that's the way business should handle there customer with great care.
Please be advised that I did receive the replacement helmet on 9/13.
Wow, what wonderful service your company has provided. I was very pleased with the prompt replacement and I absolutely love the helmet, it fits perfect.
In this day and age of grumpy unsatisfied customers, I'd like to take this time to express my satisfaction and give your company a giant THANK YOU.
I will highly recommend Helmet City!!
I just wanted to say thanks for the prompt delivery of my helmet. I didn't think I would get it before the weekend but I did (in 2 days time). That was my 2nd helmet from you guys and I'm very pleased!! I will put the word out to my riding partners about your service.
Just wanted to let you know that i got my helmet today after lunch. It fits perfect. I'll keep you in mind for future needs!! I'll also try to send you a picture of the malibu my son and I race in super street. It was his senior project at college that national dragster did a feature story on a few years back. I don't have any pictures of my Nova yet.
Thanks for your help, Linnea!!! The pants just arrived, and they fit like a glove! We are leaving for Street Vibrations in Reno tomorrow, so I really needed these pants! Just couldn't find anything in the stores in the Portland area. We will be shopping with you again! Thanks again for your help!
I just wanted to let you know i received my helmet already!...after just ordering yesterday...you guys are fantastic!...
Barry T. W.
To Everyone there,
Ladies and Gentlemen, YOU ROCK!!! I will continue to do business with you for all of my motorcycle accessory needs.
Thank you very much..you guys are great you really took good care of me...
To Everyone there,
Ladies and Gentlemen, YOU ROCK!!! I will continue to do business with you for all of my motorcycle accessory needs.
Thanks for the effort on you part to get the Bell Mag 4 to me on time for the week end races.
Great customer service on your part!
Got the helmet yesterday. Its great ! Keep up the good work there at Helmet City.
Thank you for shipping my helmet so promptly. It was received in perfect condition and I love wearing it. Thanks again.
I can't believe the service. I ordered my helmet on-line after 10 p. m on Wednesday, and was waiting for me on my front door Friday when I got home from work.
I love the color, it's breath taking. The picture on the computer does not do it justice.
LOVE the new helmets to go with my soon to be new bike!!!
I have recieved my order today June 29, 2005, the helmet is perfect and I plan on shopping at helmet city for all my helmet needs.
I received my helmet in the mail yesterday, one day sooner than I thought!. It replaces my 18 y/o Shoei that someone lifted... The new one fits so much better. I wonder if I bought the wrong size 18 years ago. Anyway, thanks for the fast turnaround and an excellent helmet.
Awesome service and product, thank you for following through with your commitment. I'll be purchasing more from you guys for sure.
Thanks for the great service and the great products. I received my helmet in record time (needed it for the weekend). Never thought it would get here that quick. I will tell my racing buddies of your service, and prices. Thanks again!!
I received both helmets on Friday and the are great. I appreciate the fast, convenient service. It made my ride to work today much more enjoyable.
I just wanted to say thanks your staff helped me fix an order and got me my order the next morning. I was very happy with the service!
I recently placed an order for merchandize from your on-line store. I received all of it today via FedEx in perfect condition. I just wanted to say thank you.
I just wanted to drop a quick thank you note regarding my recent purchase and return/exchange. My first helmet was a bit too small so I needed to exchange. Your prompt, no hassle exchange made this a pleasurable transaction. I will be sure to recommend Helmet City to all my riding buddies.
Just a note to thank you for your prompt service. Helmet was as ordered and was received two days after I ordered it.
I received my order on Thursday, a day early, and am very satisfied with it. It's exactually what we wanted at a price much more reasonable than at any of the shops around here. I will recommend you to anyone I know looking for a helmet.
You guys are great. I got my jacket already. That was quick! Also the fit was perfect!"
Thanks again for your great service. My new KBC Force S Airbore arrived just when you said it would. It fit perfect, it looked better than the picture on the web, and the ventilation is excellent. I brought the helmet to probably it's first race win in the country...the World Formula division of Karting at Desert Park Raceway in Reno Nevada. Everyone liked the helmet, and I think this is going to be a good seller (I liked it because it goes with my Air Force background). I also like the increased field of vision over basic automotive helmets. Untill I run full road courses again, I think I'm going to continue using motorcycle helmets.
"Wolfman" Dan A.,
#27 John Deere / Rockstar Energy Drink World Formula
Plan 9 Motorsports
Great helmets, great price, great service, great delivery!!Thanks for your efforts.
Dan and Debbie
I ordered 2 new HJC CL-14 Helmets from Kyle on Monday 2 May 05 and were Delivered On Wednesday 4 May 05 just 2 days. So much for 3 day shipping.
The Service I received was nothing short of Fantastic! and delivery extremely fast, Thank You Helmet City and Kyle You were Great in every since of the word !!
Great Job!! Thank you
"I just wanted to thank you for the helmets I ordered. I am very impressed with your shipping department. I ordered the helmets on Monday and received them on Wednesday, and i must say they are beautiful. I will recommend you to all my friends. and the sizing chart was a great help too."
"We were very pleased with your service and product. I spoke with a representative twice in one day and both times, he was very pleasant and personable. The fast shipping is great and the helmets arrived perfectly. Thank you for a great experience."
"I will definitely recommend you company to others. I asked for overnight delivery for a trip I am going on and you came through!"
"I recently purchased a new KBC helmet from u guys and was pleasantly surprised how fast and easy it was. Not only did i receive the helmet in three days, I never left the house and I saved about $50.00. keep up the good work!!!"
Mark from Texas
"Thanks for the fast delivery, I will recommend your company to my fellow riders in Orange County. Your service is wonderful, you got my business.. Looking forward to getting my visor and sporting this great design..."
"My shopping experience with Helmet City has been wonderful. I willl recommend your store and would not hesitate to purchase from you in the future. Looking forward to giving my wife her new helmet for Christmas.
Oh, and HAPPY HOLIDAYS!"
"My helmet got here next day. In plenty of time to take it up to the Star Racing School at Willow Springs. It looks and fits great! Thank you for your great service and professional attention. I will definitely use and recommend Helmet City again for my online M/C shopping needs."
P.S. Next time send some stickers for me to use and hand out.
"I do want to say that you guys have been the most helpful and if there is somewhere to put comments or if someone wants to talk to someone who has bought from you please do not hesitate and ask or send them my way.
Again thanks a lot."
"Thank you great service"
"Thanks again for your superb help and absolutely great response to my phone call of today. It was truly refreshing to experience REAL, professional, personable customer service, so you get a duff o' the derby from me. Rest assured, Helmet City will be heartily recommended to all our biker friends!
Keep up the good work!
Best wishes and warmest regards,"
"To the staff at Helmet City:
I recently ordered two HJC helmets from your website, and I have to say that I was very impressed at your prices - you blew your competitin away. I was also amazed to see the helmets on my doorstep this afternoon when I got home from work. Thanks for all the work you put in, you definitely have a return customer."
"Just wanted to say Great job! I ordered my helmet on Tuesday, and it arrived today. I was shocked at how quickly it arrived. When it comes time for my next helmet, I will be back!"
"You guys are great! Helmets arrived, exactly as ordered, it was no hassle, no problem and a pleasure to deal with your company. It's the first time I've ever dealt with helmetcity and it won't be the last! Thank you for the great service!"
I just received my Bieffe F1 helmet and am very impressed with it's fit and quality construction. I would like to thank you for suggesting it and for all your help in choosing it. For the money I can't believe how nice it's built and how well it fits. It is much nicer than my old Bell Sport II."
"Great shopping experience. I will recommend you highly. Thanks."
"Thank you very much for responding to my request. Although you are unable to ship everything together, I truly appreciate your willingness to reply to my questions.
When I ordered my helmet online, within seconds of me disconnecting the phone rang. It was one of your employees explaining that my helmet was back-ordered and was concerned if that may be a hinderance to me. That was refreshing. While it is not an issue to me, I truly appreciate your company's willingness to do everything in its power to satisfy my needs.
Because of your customer service, I will question where to look for my racing apparel.
Thank you and keep up the good work."
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