Return Policy | Helmet City

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Helmet City Return Policy:

Customer is responsible for properly packaging and insuring returned items. Helmets must be returned in original, protective fleece bags.

Helmets with box scratches cannot be returned to manufacturer and are therefore not eligible for credit.

Helmets must be double-boxed for shipping.

Damaged items will not be accepted for exchange or credit.

Items that have been worn cannot be returned or exchanged.

Returns/exchanges must be received within 30 days of original receipt.

Customer is responsible for paying for shipping on any return or exchange regardless of the reason for the return or exchange.

Helmet City will send all exchanges via ground shipping at no additional charge.

No restocking fee will be charged on exchanges.

A 10% restocking fee will be deducted from all return credits.

Shipping and handling will not be credited on returns.

No returns or exchanges on clearance items.

Refunds may take up to 15 days after receipt of returned product.

Please send all returns to Helmet City, 381 26th St. Oakland, CA 94612.

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